Question

CUSTOMER  

Survey made by  

Name and function of the person been surveyed  

DATE:  2018/11/16

Offer to our customers the opportunity to express objectively their perception of CGR in satisfying their needs, in comparison with our most efficient competitors in each categoryBenchmarking with its more direct competitors allows CGR Group to define the main areas of improvement.

Which CGR production units do you work with
Igé CGR Saint Yorre CGR de Mexico
Veynes CGR Europa CGR Elismol
Tricot CGR BE CGR Jiaxing
Sarrebourg CGR Polska Other
PLEASE NOTE CGR GROUP PERFORMANCE IN THE FOLLOWING FIELDS
Frequency of commercial visits Quality of the relationship Listening quality of the commercial
CGR CGR CGR
Competitors Competitors Competitors
Remarks: Remarks: Remarks:
Capacity to anticipate your needs Generally speaking, efficiency ot the commercial activity
CGR CGR
Competitors Competitors
Remarks: Remarks:
ANSWER TO REQUESTS FOR QUOTATION
Speed of answer Relevance of the answer (excluding price) Competitivity
CGR CGR CGR
Competitors Competitors Competitors
Remarks: Remarks: Remarks:
Capacity to make proposals Price offers presentation Generally speaking, quality of our price offers
CGR CGR CGR
Competitors Competitors Competitors
Remarks: Remarks: Remarks:
TECHNICAL ANSWER FROM PRODUCTION UNITS
Reactivity to problems Reliability of answers
CGR CGR
Competitors Competitors
Remarks: Remarks:
Quality of decided actions follow-up Generally speaking, efficicency of technical services
CGR CGR
Competitors Competitors
Remarks: Remarks:
ASSISTANCE IN DESIGN
Availability of technical services Level of expertise and innovation skills Capacity in providing prototypes
CGR CGR CGR
Competitors Competitors Competitors
Remarks: Remarks: Remarks:
Quality of projects follow-up Generally speaking, capacity of CGR Group to participate in the development of your products
CGR CGR
Competitors Competitors
Remarks: Remarks:
LOGISTICS
Respect of delivery schedules Reactivity to fluctuations in demand Quality of service (flow-packaging)
CGR CGR CGR
Competitors Competitors Competitors
Remarks: Remarks: Remarks:
QUALITY
Quality of delivered products Reactivity to requests Quality of answers
CGR CGR CGR
Competitors Competitors Competitors
Remarks: Remarks: Remarks:
GLOBAL PERCEPTION
Quality of the relationship Service level General positioning
CGR CGR CGR
Competitors Competitors Competitors
Remarks: Remarks: Remarks: